Privacy Policy

Effective Date: [Insert Date when site will go live)

At Silue, we value your privacy and are committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and share information when you visit www.mysilue.com, contact us, submit an inquiry, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • name
  • email address
  • phone number
  • company or clinic name
  • shipping or billing information
  • any details you submit through contact forms, inquiry forms, or order-related communications
  • We may also collect certain non-personal information automatically when you use our website, such as:
  • browser type
  • device information
  • IP address
  • pages visited
  • time spent on the site
  • referral source
  • cookies and similar tracking technologies

How We Use Your Information

We may use the information we collect to:

  • respond to inquiries and requests
  • process and manage orders
  • communicate about products, services, or account-related matters
  • provide customer support
  • improve our website, services, and user experience
  • send updates, marketing communications, or promotional materials when permitted
  • maintain security and prevent fraud
  • comply with legal and regulatory obligations

White Label and Business Inquiries

If you contact us regarding white label services, business partnerships, or custom product inquiries, we may use the information you provide to evaluate your request, communicate with you, and prepare relevant commercial or product information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. These technologies help us understand how visitors interact with our site and may support site performance, analytics, and marketing efforts.

You may adjust your browser settings to decline cookies, although some parts of the website may not function properly if cookies are disabled.

How We Share Information

We do not sell your personal information. We may share your information only when necessary, including with:

  • service providers that help us operate our website or business

  • payment processors
  • shipping and logistics partners
  • marketing or analytics providers
  • legal, regulatory, or governmental authorities when required by law
  • professional advisors when needed for business or compliance purposes

Any third parties that receive your information are expected to handle it appropriately and only for legitimate business purposes.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, recordkeeping, and legitimate business needs.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no website or electronic transmission method can be guaranteed to be completely secure.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • request access to the data we hold about you
  • request correction of inaccurate information
  • request deletion of your data, where applicable
  • opt out of marketing communications
  • request information about how your data is used

To exercise any of these rights, please contact us using the information provided below.

Email Communications

If you subscribe to receive updates or marketing messages from us, you may opt out at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been submitted, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Silue
Email: general@wearesilue.com
Website: www.mysilue.com